NetSupport Manager continues to deliver the very latest in remote access, PC support and desktop management capabilities. From a desktop, laptop, tablet or smartphone, monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or play back sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly.
Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single solution for remote support – without the need for a third party service or ongoing subscription costs. Adding to traditional 1:1 remote control capabilities, NetSupport Manager excels as a 1:many solution; from monitoring multiple systems in real-time, to showing the operator screen to multiple recipients for training, to file distributions across the network.
Deliver powerful remote control and system diagnostics from any Windows, Mac, Android or iOS device. Connect to any remote Windows, Mac, Linux, Chrome OS (or legacy CE, DOS, Solaris) device.
Monitoring Systems with Interactive Thumbnails
The Monitor Mode feature allows a user to display a thumbnail view of all connected Client workstations simultaneously. The size of these thumbnails can be adjusted to suit. In addition, the user can mouse over a specific thumbnail for an expanded view of each selected PC.
Watch, Share or Control the screen, keyboard and mouse of any PC irrespective of colour depth, resolution or operating system. NetSupport Manager delivers the fastest and most secure remote control available. During a remote control session, capture screenshots, annotate the screen to highlight areas of focus for an end user or use the Audio functions on multimedia-capable PCs to talk to your users while providing support. Best of all, record your remote control session and store as a replay file for future use.
Auto-Grouping of Remote Systems
The Control "tree view" provides an instant overview of your IT infrastructure by grouping the remote systems based on pre-defined criteria such as Operating System, PC type (laptop, all-in-one, desktop, tablet, virtual PC etc), even country. In addition, all devices are auto-grouped by NetSupport version, ensuring upgrades are easy to manage.
A user can transfer files between their PC and a user’s workstation using a simple drag and drop interface – even drop a file directly onto the desktop when viewing a remote machine. Directories can be automatically synchronised on two workstations and appropriate file types can be edited. NetSupport Manager utilises intelligent Delta File Transfer to reduce data transfer times when overwriting files that already exist, by checking individual blocks of data within a file and only transferring changed data.
Remote Inventory and System Information
A user can obtain a real-time view of the hardware and software installed on each remote PC workstation directly from within their NetSupport Control. NetSupport Manager collects over 80 items of information, specifically about the hardware or environment of each PC.
Remote control products fundamentally rely on flexibility in their approach to finding and connecting to end user devices. NetSupport Manager is designed to work over a LAN, WAN or the internet, with support for both TCP/IP and HTTP communications (and even legacy IPX and NetBIOS support). A unique "gateway" module is provided as standard allowing systems across the internet to connect securely and communicate without the need to use a third party-hosted solution.
New to NetSupport Manager is a simple but flexible feature aimed at making the grouping of remote devices much easier for companies supporting multiple sites. When a user connects to a remote PC, if enabled, the location of the device will be calculated based on its external details.
Chat, Messages, Help Requests and Audio Support
Within NetSupport Manager, a user can conduct a two-way chat session between any number of selected users in either text or full audio mode.
Windows 10, 8 and 8.1 (32bit and 64bit), Windows Server 2012, Windows 7 (32bit and 64bit), 2008 (32bit, 64bit and R2), Vista (32bit and 64bit), 2003, XP (Service Pack 3 and above).